About Milan Art Gallery 

Q: What is Milan Art Gallery?

A: We are one big family. A family of artists who believe in making art that is built on skills and hard work.  In our gallery you can find original paintings, handmade by our selected artists. They have all graduated at the Milan Art Institute and each artist has developed their own style.  

Q: What sets Milan Art Gallery apart from other galleries?

A: We are a gallery made by artists. We know what it’s like to be spending hours behind the paintbrush, that it can take years to hone your skills. Collectors are the people who appreciate the art, give it a home to shine and spread the vision. Our vision is to create a perfect place where the collector can find its art and where the artist gets the trade they deserve. What makes us different is that we shift from a profit driven gallery market to a movement driven market. A gallery where the main purpose is to connect.  

Q: Who are the artists?

A: We feature different artists from around the world. Each artist has their own story. Please visit this link to learn more about them and see their work. https://milanartgallery.com/blogs/featured-artists 

Q: Why purchase art?

A: Because art speaks. It speaks for a culture, it speaks for a feeling and it speaks for beauty. Art tells you a story when the words can’t be found. It talks about the future and the past.  Art brings you conversations and wonder. It’s an expression that makes your heart pound or shows you tears that come from a hidden place. Art is an investment. Art is for generations. Art brings you color and aesthetics. Art heals. Art is an experience. Art shows you something not of this world. 

Q: Can I request a commission on a custom piece?

A: Yes! Send your request to gallery@milanart.com

Q: What is the application process to become an artist in your gallery?

A: If you’d like to be on our list for consideration in the future, please fill out our application form. https://milanartgallery.com/pages/application-form 

Q: Do I need an account to purchase artwork?

A: No. You do not need an account to purchase artwork. You may checkout as a guest. However, we recommend that you make an account with us. This way you’ll have access to order history, keeping up with your favorite artists, and receiving any exciting news and updates!

Orders

Q: I made a mistake on my billing details. Can I update?

A: So sorry to hear. Unfortunately, after an order is placed, we are unable to edit billing details. You may provide your order number and we can verify the order is successful. 

Q: Where can I find my order confirmation? OR I have not received an order confirmation.

A: We want you to stay informed along with your order. Please know that all notifications are sent via email when your order is processed. Sometimes, emails may go to spam. Please double check your inboxes. If you are unable to find, please contact us with the order details such as the ship to/bill to name and address, phone number, email address (and alternatives), date of purchase, and items ordered. We then can attempt to find and make a change to your email address, if needed.

Q: Can I update the shipping address on my order?

A: We want to ensure that you get your items. Please reach out to us with your order number and confirm the shipping address. Please keep in mind that if an order has already been fulfilled and shipped, we are unable to update shipping information. If an address update is needed after shipment occurs, please reach out directly to the mail carrier for rerouting.

Q: Can I cancel my order?

A: Please contact customer service with your order number, contact information and reason for cancellation. Please keep in mind that if an order has already been fulfilled and shipped, we are unable to cancel. 

Payment

Q: What type of payment methods do you offer?

A: Customers can choose to pay via credit or debit card, ShopPay and other 3rd party methods. Payment must be in full when using a card. We do not accept multiple cards for purchases. Please note we DO NOT accept Net Terms. Please see the cart page for the specific options. 

Q: I have an issue regarding the payment method used on my order. Can you help?

A:  Apologies for the issue. We can look into your order and provide what we can from our side. Further assistance may be required for customers to reach out to their designated 3rd party payment provider or bank.

A: If you are having technical difficulties when checking out, please ensure that you are entering card information correctly. Or, please ensure that your web browser is fully updated. If problems still persist, try purchasing on different browsers or devices. 

Q: What is ShopPay?

A: ShopPay is a 3rd party provider that allows customers to pay for their purchases with installments. Choose Shop Pay at checkout and pay in full or in 4 interest-free installments for orders between $50 and $3000. *Subject to eligibility check and approval. Estimated payment amount excludes taxes and shipping fees.  Notice to California Residents. If a customer has an outstanding balance or late payments, ShopPay may deny customers for this type of service. Please reach out to ShopPay directly for assistance.

Shipping

Q: Do you offer international shipping?

A: Yes. We ship worldwide to countries who accept packages via DHL or UPS. Please know transit times can vary. All packages shipped out of the USA must clear customs for the arrival country.

Q: Will duties and VAT be included in my purchase cost?

A: No. Your order is your agreement and understanding that it is the customers responsibility to pay any Import Tax & Duty Fees. Shipping services paid when making a purchase does not include Tax and Duties. 

Q: What is the typical processing time for orders?

A:  It is our policy to fulfill all orders within 3-5 business days after an order is placed. Orders placed on weekends and a holiday will begin processing the next business day (Monday-Friday). You will receive notification when your order has shipped. Factors including the amount of current orders, stock availability, and other order exceptions may alter this time. 

Q: My package has not been received or is past the estimated delivery date. What is going on?

A: We understand that you are awaiting your items. Please know all carriers are working hard during this time to deliver all packages on time. Carriers may be delayed for a variety of reasons that are out of our control. For the most up to date details regarding transit, please review tracking. 

Q: I want to make an update on my shipment. Can you help?

A: Please know once an order has been fulfilled and shipped, we are unable to make any changes. Customers will need to contact the mail carrier directly for shipping concerns. 

Q: I received notification that my items were delivered, but I have not received. Can you please help?

A: Carriers give notification when packages are delivered. Please check around your residence, with neighbors, apartment/condo office, and package rooms for possible delivery locations. You may click on your tracking number and read any specific details left by the mail carrier to aid in your search. If you are unable to locate your package, please contact the mail carrier for more information. Please know we cannot see more details other than what the tracking number provides. We apologize for any inconvenience and appreciate your understanding.